Shipping

All orders generally ship within 24-48 hours. We may experience longer ship out times during our busy seasons or if we are waiting on stock from a manufacturer. 

  • Free Expedited Shipping in Canada on Orders Over $100**
  • **Any order that is $100 or more(pre-tax) will receive free expedited shipping (within Canada). Some exceptions apply. Charges may apply depending on the product, weight, size or delivery area.
  • If an order is returned to us, due to circumstances that are not due to our error, the customer will be charged an additional freight charge for re-attempted delivery

United States & International Orders

We currently only have checkout options for Canada and the U.S.A.  If you would like to purchase products and are outside of North America, please get in touch and we will be happy to assist you!

As mentioned during the checkout process, shipping is not free, you will be contacted with the freight charges. Please note, you will likely incur duty and import fees.

*If an order is returned to us, due to circumstances that are not due to our error, the customer will be charged an additional freight charge for re-attempted delivery

*We are not import or export specialists, it is your responsibility to know if items are prohibited in your area.  We will not be held responsible if your shipment contains prohibited items to your area.

Exchanges

If you are not fully satisfied with your purchase, you can exchange within 14 days of original purchase date. ** Some exceptions apply**

**All glass, scales and consumable products are final sale. All items are inspected and in working condition, before leaving the store

** Items must be unused and in original packaging.  If a security seal has been broken, or tags are missing from clothing, we are unable to return the item

Online Exchanges

In addition to our in-store exchange policy, online orders that are sent back for exchange, the customer is responsible for the freight back to us.  We suggest you insure the package for value and with proof of delivery.  We are not responsible for packages that don’t make it back to us.

Online Exchanges will not be accepted without an RMA(Return Merchandise Authorization) number that has been pre-approved by One Love Hemp Company. Any items that are sent back to us without an approved RMA, maybe discarded.

Refunds

No refunds, exchange only

Warranty

We are unable to exchange vaporizers, unless you have an unused, DOA unit.  For this reason, we advise you become familiar with a vaporizer before ordering, try to test one out or research the item before purchasing, feel free to contact us for more information!

If you have an unused DOA unit, please contact us right away and we will be happy to help resolve the issue.

Once a vaporizer has had product in it, all vaporizer warranties are direct through the manufacturer

All Scales are final sale.  All Scale Warranties are direct through the manufacturer

Payment

  • You must be 19 years of age to purchase through our website
  • We accept Visa, Mastercard and Interact E- Transfer
  • Shipping and Billing addresses must match
  • The Credit Card Holder, must also be the one placing the order and signing for the order
  • An age verified signature is required for all shipments. You must be 19 years of age to purchase through our website.

 Errors

Rarely, we may experience a pricing issue on our website.  We will try our hardest to ensure this never happens, but in the rare instance that it does, we reserve the right to cancel the order, or charge the correct price. We reserve the right to change the price on any item at any time.

Cancel or Refund Order:

Unfortunately, we cannot cancel or refund an order after it ships. Please contact us before your order has shipped.